Contact Information
Address
2/437 Peringer Anna Nesavaller Colony, Near Vinayar Temple Pooluvapatti Ring Road, Tiruppur, Tamilnadu, Pincode 641603
Email Address
Phone Number
HELP CENTRE
Frequently Asked Questions
Quick answers about shopping, sizing, delivery, tracking, returns and refunds at Stag.
Stag is a kids fashion store focused on comfortable, practical and easy-to-wear styles for children. Our collections include Kids Boys, Kids Girls and Unisex styles such as T-shirts, shorts, co-ord sets and everyday essentials.
Open the product page and select only from the sizes available for that product. Baby sizes are shown in months, such as 6-9M or 12-18M, while older kids sizes are shown in years, such as 2-3 YRS or 4-5 YRS. Please select the size carefully from the options shown on the product page before placing your order.
Yes. You can browse Kids Boys, Kids Girls and Unisex collections separately from the main navigation. Product searches and related products are also organised to keep the correct collection relevant to what you are viewing.
Choose a product, select the required size, colour or other available options, and add it to your cart. Proceed to checkout, enter a valid delivery address, select the available shipping and payment option, review the order summary and complete the payment or order confirmation.
The payment methods currently enabled for your order are displayed securely during checkout. Availability can depend on the store configuration and the order. Always complete payment only through the payment options shown on the official checkout page.
Yes. The checkout summary shows the applicable product subtotal, GST or tax amount, shipping charge and final payable total. Any applicable discount is shown separately so you can review the complete amount before confirming your order.
Shipping charges are calculated according to the delivery option and shipping rules available for your order. The exact shipping amount is shown in the checkout summary before you complete the order.
Delivery time depends on the destination, courier availability and shipment processing. Once your order is shipped, use the tracking information provided for the order to follow its latest delivery status.
After shipment is created, you can track the order using the tracking details available with your order, such as the Order ID or AWB when assigned. Shipment movement and delivery status are updated according to the courier or logistics provider.
Cancellation is generally available only before the order has been dispatched or handed over to the courier. Once shipment processing has progressed beyond the cancellable stage, cancellation may no longer be possible. Check your order status and available actions in your account.
A return request must be submitted within 24 hours from the recorded delivery time. Requests submitted after the 24-hour return window are not eligible under the current return policy.
The return request must include all required proof: a clear description of the issue, product photographs and video proof. These fields are mandatory so the team can review the product condition and return request properly.
After the returned product is received, inspected and the return is approved, the eligible order value is processed for refund. The original shipping charge is non-refundable and is excluded from the approved return refund.
Only valid product options and available variations should be selectable on the product page. If a required size, colour or variation is unavailable, choose another available option or check the product again later.
Use the Contact Us or Support option available on the website and provide your order details along with a clear description of the issue. For order-related questions, including the Order ID helps the support team identify the order faster.
STILL NEED HELP?
Contact Support
We are here to help with your order.
Use our support page for questions about products, delivery, returns or an existing order.