Return Policy

Last updated: September 2, 2026

1. Mandatory return request information

A return request will not be accepted for review unless all required information is submitted:

• A clear description explaining why the return is being requested.
• At least one clear photograph showing the product and the issue/condition.
• Video proof showing the product and relevant issue/condition.
• The correct order must be selected and the affected product(s) must be identifiable from the evidence.

Uploaded proof should relate only to the return and should not contain unrelated personal or sensitive information.

2. Return eligibility

The return request must be submitted within the 24-hour window and is subject to review. Unless the return concerns a verified delivery/product issue, the item should remain unused, unwashed, unaltered and complete with its original tags, accessories and packaging where applicable.

3. Reasons a return may be rejected

• The request is submitted after the 24-hour return window.
• The mandatory description, photograph or video proof is missing, unclear or does not correspond to the delivered product.
• The product has been used, washed, altered, intentionally damaged or returned in a materially different condition.
• Tags, accessories or components are missing where they were supplied with the product.
• The claim appears fraudulent, duplicated or inconsistent with order/delivery records.
• The product is specifically identified as non-returnable for hygiene, safety or legal reasons, except where applicable law or a verified defect/incorrect supply requires otherwise.

4. Review and approval

After submission, the administrator reviews the description, photograph and video proof. We may approve or reject the request or ask for reasonable clarification. Approval of the request permits the return process to continue; it does not by itself mean that the refund has been completed.

5. Sending the product back

Do not send the product back before the return request is approved. After approval, follow the return pickup or shipping instructions provided through the website/support team. Reverse pickup may depend on courier serviceability.

6. Product received and final acceptance

When the returned product reaches us, the administrator verifies that it matches the order, submitted evidence and approved request. The refund is processed only after the returned product is marked received and the return is finally accepted.

7. Refund after accepted return

For a finally accepted return, the customer is credited the eligible amount actually paid for the order excluding the original shipping charge. The original shipping charge is non-refundable. Discounts or coupons do not increase the refund above the eligible amount actually paid. Refund processing is governed by the Refund Policy.

8. Return status

You may check the status of your return from the available order/return area. Statuses may include Requested, Approved, Rejected, Product Received and Refunded/Completed.