Cancellation Policy
Last updated: September 2, 2026
Orders can be cancelled only while they remain cancellable in our order and shipping workflow. A cancellation request is not complete until the website confirms the cancellation.
1. Customer cancellation window
A customer may request cancellation while the order is Pending or otherwise still eligible before courier dispatch/hand-over. Once the parcel has been dispatched, picked up by the courier or can no longer be cancelled through the shipping provider, the order cannot be cancelled through this process.
2. Shiprocket/courier cancellation
If a Shiprocket shipment has already been created but has not yet progressed beyond the cancellable stage, our system may attempt to cancel the shipment with Shiprocket as part of the order cancellation. Local order status is confirmed only when the required cancellation step succeeds.
3. Orders already dispatched
Once dispatch has occurred, do not treat cancellation as confirmed merely because a request was submitted. If you receive the order and wish to return it, the Return Policy applies, including the 24-hour return window and mandatory proof requirements.
4. Cancellation by STAG
We may cancel an order due to stock unavailability, pricing/technical error, failed payment verification, suspicious or fraudulent activity, invalid delivery details, courier serviceability restrictions or other circumstances that prevent lawful or practical fulfilment.
5. Refund after cancellation
For a successfully cancelled prepaid order, the eligible amount collected will be refunded to the original payment method where supported. An unpaid Cash on Delivery order does not require a refund. Any refund is subject to payment-provider processing time.
6. Stock restoration
Where applicable, inventory is restored after a valid cancellation is completed. The system is designed to avoid restoring the same stock more than once.