Shipping Policy

Last updated: September 2, 2026

1. Shipping charges

Any shipping charge applicable to the order is calculated and displayed during checkout before the order is placed. Shipping is not automatically free unless the checkout specifically shows a zero/free shipping charge for that order.

2. Order processing

After a valid order is confirmed, it may move through Pending, Processing and Dispatched stages. Prepaid orders may require successful payment verification. Cash on Delivery orders may be processed after order confirmation and any internal verification required by us.

3. Shiprocket and courier partners

We use Shiprocket and/or its courier partners for eligible shipments. Shipping may involve creation of a shipment record, courier selection, AWB assignment, pickup scheduling and courier hand-over before the order is marked Dispatched.

4. Tracking your order

Customers can use the website's tracking facility with the available Order ID or AWB/tracking number. Courier status may also be shown in the customer's order details. Tracking events are supplied by the logistics provider and may occasionally take time to update.

5. Delivery estimates

Any delivery date or transit time shown is an estimate based on courier/serviceability information. Delays may occur because of weather, public holidays, local restrictions, operational disruption, incorrect address information, failed delivery attempts or other events outside our reasonable control.

6. Address and contact details

You are responsible for entering a complete and accurate name, mobile number, address, city, state and PIN/postal code. Changes after shipment creation or dispatch may not be possible. Failed delivery caused by incorrect/incomplete customer information may result in return-to-origin or additional shipping consequences.

7. Delivery status and return window

When the order is recorded as Delivered, that delivery timestamp starts the website's 24-hour return-request window. If there is a product problem, submit the required return request and evidence within that period.

8. Damaged, tampered or incorrect delivery

If you believe the delivered product is damaged, incorrect, incomplete or otherwise has an issue, preserve the product and packaging and submit the return request promptly with the mandatory description, photograph and video proof required by our Return Policy.

9. Undeliverable or returned-to-origin shipments

If a courier cannot deliver the parcel and it is returned to us, the order may be cancelled or otherwise resolved after the shipment status is verified. Any prepaid refund will be handled under the Refund Policy and based on the circumstances of the failed delivery.