Refund Policy
Last updated: September 2, 2026
This Refund Policy explains when a refund becomes payable and how it is processed for cancellations and accepted returns.
1. Refund for an accepted return
A return refund is processed only after: (a) the customer submitted the return request within 24 hours of delivery with mandatory description, photo and video proof; (b) the request was approved; (c) the product was physically received back; and (d) the administrator finally accepted the returned product.
2. Refund amount
When a return is finally accepted, the refund is the eligible order amount actually paid after excluding the original shipping charge. The original shipping charge is non-refundable. If a coupon, offer or discount was used, the refund is based on the eligible amount actually paid rather than the product's MRP or undiscounted price.
3. Prepaid orders
Eligible prepaid refunds are normally initiated to the original payment method through the relevant payment provider, including Razorpay where it was used for the transaction. Once initiated successfully, the time taken for the amount to appear is controlled by the bank/card/UPI/payment provider.
4. Cash on Delivery and manual refunds
Where the original transaction cannot be refunded electronically, including eligible Cash on Delivery cases, we may request appropriate bank/UPI details or another agreed refund method. The administrator records the refund reference/UTR before the refund is treated as completed.
5. Cancelled orders
If an eligible prepaid order is successfully cancelled before dispatch, the amount collected for that cancelled order will be refunded. Cash on Delivery orders that were not paid do not require a monetary refund.
6. Failed or delayed refunds
If a refund request to the payment provider fails, the order will not be falsely marked as fully refunded. We may retry or resolve it through support. If a successful refund is not visible after the payment provider/bank's normal processing period, contact us with the order number and refund reference.
7. No duplicate refund
An order cannot be refunded more than once for the same paid amount. Stock restoration and refund completion are recorded to prevent duplicate processing.