Terms of Service

Last updated: September 2, 2026

1. Eligibility and account responsibility

You must provide accurate information when creating an account or placing an order. You are responsible for keeping your login credentials, password and OTP confidential and for activity performed through your account.

2. Product information and availability

We take reasonable care to display product descriptions, colours, sizes, images, stock and specifications accurately. Screen settings, photography and lighting can cause minor colour differences. Products and sizes remain subject to availability until an order is confirmed.

3. Prices, taxes and discounts

Prices are displayed in Indian Rupees unless stated otherwise. Applicable taxes and shipping charges are shown during checkout. A discount, sale badge or promotional price applies only when an active offer or genuine reduced selling price is displayed for that product. Promotions may have separate eligibility conditions and may be changed or withdrawn before an order is placed.

4. Orders and payment

Submitting checkout information does not by itself guarantee acceptance. An order becomes subject to fulfilment after required payment/COD validation and our order confirmation. Online payments may be processed by third-party gateways such as Razorpay. We do not require you to provide us with your full card number, CVV or payment password.

We may refuse or cancel an order where there is stock unavailability, a clear pricing or technical error, invalid delivery information, failed payment verification, suspected fraud, abuse, legal restriction or courier/serviceability limitation.

5. Shipping and delivery

Shipping is governed by our Shipping Policy. Courier allocation, AWB generation, pickup, tracking and delivery may be handled through Shiprocket and its courier partners. Delivery dates shown by the website or courier are estimates unless expressly stated otherwise.

6. Cancellation

Customer cancellation is available only while the order remains eligible under our Cancellation Policy. Once the shipment has been dispatched or handed over to the courier, cancellation may no longer be possible. If a return is later required, the Return Policy applies.

7. Returns and refunds

Our current return window is 24 hours from recorded delivery. A return request must include the mandatory description, product photograph and video proof required by the Return Policy. Approved returns are refunded only after the returned product is received and finally accepted by the administrator. The approved return refund covers the eligible order value after excluding the original shipping charge, as described in our Refund Policy.

8. Acceptable use

You must not misuse the website, interfere with its operation, attempt unauthorised access, upload malicious code, create fraudulent orders or returns, impersonate another person, scrape protected information, or use the website for unlawful activity.

9. Intellectual property

The STAG name, branding, website design, text, graphics, logos and product/media content are owned by us or used with permission from their respective owners. You may not reproduce or commercially exploit protected content without permission.

10. Third-party services

Payment gateways, logistics providers, courier partners, hosting services and third-party websites operate under their own terms and policies. We are not responsible for a third party's independent service, outage or policy, although we remain responsible for our own obligations to you.

11. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from events outside our reasonable control, including courier disruption, network failure or third-party service interruption. This clause does not limit any liability or customer right that applicable law does not allow us to exclude.

12. Changes and contact

We may update these Terms to reflect changes in our services, policies or legal requirements. The current version will be posted on this page. For questions, use the Contact Us page.